Frequently Asked Questions

Here are some frequently asked questions

This practice is a mixed billing practice and fees are charged according to the consulting doctor. Reception staff will be able to give an indication as to what the consulting doctor may charge and the medicare refund if applicable when making your appointment.

Where are you located?

We are located at 37 Scarborough Beach Rd on the corner of Hastings St in Scarborough.

How is the best way to contact your practice?

The best way to contact us is by phone on 9341 8300. If you are looking to book an appointment online, you can use out health engine link above.

How much does it cost to see the Doctor?

A standard consult fee at our practice is $82 with $37.05 rebated by Medicare. After hours, our fee’s change slightly – check with reception when making your appointment of any changes to this cost.

Do you Bulkbill?

We are a mixed billing practice; we do have some Doctors which will bulk-bill with a Medicare card as well as a Healthcare/Pension card. When making your appointment, please let reception know if you need a bulk-billing Doctor.

Do you do Travel Vaccinations?

Yes, we do! You can make an appointment with the Doctor to discuss where you are going, and what vaccinations you will require.

How many Doctors are at your practice?

We have fourteen Doctors which work various days/hours at our practice. Let reception know if you would like to see the same Doctor you have seen previously.

How long will it take to get my test results?

Test results can take up to 2-5 working days to come through, depending on the type of test being done. Your Doctor will inform you of when you can expect them to be ready.

How do I get my test results?

You are able to call reception between 2:00pm and 4:00pm from Monday to Friday to speak with our Practice Nurse for your results. Some results may require you to make a non-urgent appointment with you Doctor. If your results are urgent, you will be contacted by our Practice.

What happens if I miss my appointment?

All appointments at our practice need to be cancelled by a minimum of 1 hour before your appointment time. You will receive a ‘Did Not Attend’ fee of $40 if you do not cancel or do not make your appointment.

What if I only need to get a script from the Doctor?

No problem, book in with one of our Doctors for their ‘quick clinic’ for a short five minute appointment. Let reception know if you need this.

Who do I visit if i need a urgent appointment outside of your opening hours?

We use the medical deputising service, Dial a Doctor.

Dial a doctor are available outside our opening hours for urgent home visits. Contact 1300 030 030. Please keep in mind if it is a medical emergency o